Palm Hong Kong - Support - Warranty Information

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Warranty Information

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The following summary is for reference purposes only and is not a statement of warranty terms or a warranty offer. The only warranty terms and conditions applicable are those Palm terms and conditions made available with the purchase of packaged product, either new or reconditioned. Click here to read Palm's current warranty terms and conditions.

	Centro/Treo Smartphones

	Visor/Treo Handhelds

	Tungsten Handhelds

	LifeDrive Mobile Managers

	Zire Handhelds

	Palm Handhelds

	Accessories

	Definition of Terms

	Limited Warranty Statement

	Contact us

Centro/Treo Smartphones
Product Type1	Warranty2	Telephone Support3	Charges In-Warranty	Charges Out-Of-Warranty (Price in HKD)
Centro	1 year from date of purchase	90 days from date of first contact	No charge	$1,320
Treo 750/750v	1 year from date of purchase	90 days from date of first contact	No charge	$1,400
Treo 680	1 year from date of purchase	90 days from date of first contact	No charge	$1,400
Treo 650	1 year from date of purchase	90 days from date of first contact	No charge	$1,400
Treo 600	1 year from date of purchase	90 days from date of first contact	No charge	$1,300
Treo 500/500v	1 year from date of purchase	90 days from date of first contact	No charge	$1,400
Treo 270	1 year from date of purchase	90 days from date of first contact	No charge	$1,500
Treo 180	1 year from date of purchase	90 days from date of first contact	No charge	$1,500
Treo 180g	1 year from date of purchase	90 days from date of first contact	No charge	$1,500

Visor/Treo Handhelds
Product Type1	Warranty2	Telephone Support3	Charges In-Warranty	Charges Out-Of-Warranty (Price in HKD)
Treo 90	1 year from date of purchase	90 days from date of first contact	No charge	$890
Visor Edge	1 year from date of purchase	90 days from date of first contact	No charge	$890
Visor Neo	1 year from date of purchase	90 days from date of first contact	No charge	$780
Visor Pro	1 year from date of purchase	90 days from date of first contact	No charge	$780
Visor Platinum	1 year from date of purchase	90 days from date of first contact	No charge	$780
Visor Prism	1 year from date of purchase	90 days from date of first contact	No charge	$890
Visor Deluxe	1 year from date of purchase	90 days from date of first contact	No charge	$780
Refurbished Products	90 days from date of first contact	None	No charge	Email

Tungsten Handhelds
Product Type1	Warranty2	Telephone Support3	Charges In-Warranty	Charges Out-Of-Warranty (Price in HKD)
Tungsten C	One year from date of purchase	90 days from date of first contact	No charge	$980
Tungsten W	One year from date of purchase	90 days from date of first contact	No charge	$980
Tungsten T5	One year from date of purchase	90 days from date of first contact	No charge	$980
Tungsten T3	One year from date of purchase	90 days from date of first contact	No charge	$980
Tungsten T2	One year from date of purchase	90 days from date of first contact	No charge	$980
Tungsten T	One year from date of purchase	90 days from date of first contact	No charge	$980
Tungsten E2	One year from date of purchase	90 days from date of first contact	No charge	$980
Tungsten E	One year from date of purchase	90 days from date of first contact	No charge	$980

LifeDrive Mobile Managers
Product Type1	Warranty2	Telephone Support3	Charges In-Warranty	Charges Out-Of-Warranty (Price in HKD)
LifeDrive	One year from date of purchase	90 days from date of first contact	No charge	$980

Zire Handhelds
Product Type1	Warranty2	Telephone Support3	Charges In-Warranty	Charges Out-Of-Warranty (Price in HKD)
Zire 72	One year from date of purchase	90 days from date of first contact	No charge	$980
Zire 71	One year from date of purchase	90 days from date of first contact	No charge	$980
Zire	One year from date of purchase	90 days from date of first contact	No charge	$625

Palm Handhelds
Product Type1	Warranty2	Telephone Support3	Charges In-Warranty	Charges Out-Of-Warranty (Price in HKD)
Palm TX	One year from date of purchase	90 days from date of first contact	No charge	$980
Palm Z22	One year from date of purchase	90 days from date of first contact	No charge	$580
Palm m515	One year from date of purchase	90 days from date of first contact	No charge	$980
Palm m505	One year from date of purchase	90 days from date of first contact	No charge	$980
Palm m500	One year from date of purchase	90 days from date of first contact	No charge	$850
Palm m130	One year from date of purchase	90 days from date of first contact	No charge	$810
Palm m125	One year from date of purchase	90 days from date of first contact	No charge	$650
Palm m105	One year from date of purchase	90 days from date of first contact	No charge	$650
Palm m100	One year from date of purchase	90 days from date of first contact	No charge	$650
Palm Vx	One year from date of purchase	90 days from date of first contact	No charge	$850
Palm V	One year from date of purchase	90 days from date of first contact	No charge	$850
Palm IIIc	One year from date of purchase	90 days from date of first contact	No charge	$780
Palm IIIxe	One year from date of purchase	90 days from date of first contact	No charge	$780
Palm IIIx	One year from date of purchase	90 days from date of first contact	No charge	$780
Palm IIIe	One year from date of purchase	90 days from date of first contact	No charge	$780
Palm III	One year from date of purchase	90 days from date of first contact	No charge	$780
Pilot	One year from date of purchase	90 days from date of first contact	No charge	Email
Palm Pilot	One year from date of purchase	90 days from date of first contact	No charge	Email

Accessories
Product Type1	Warranty2	Telephone Support3	Charges In-Warranty	Charges Out-Of-Warranty (Price in HKD)
Expansion Cards	One year from date of purchase	90 days from date of first contact	No charge	N/A
Modems, Cradles	One year from date of purchase	90 days from date of first contact	No charge	N/A
Keyboards	One year from date of purchase	90 days from date of first contact	No charge	N/A
Other Accessories	One year from date of purchase	90 days from date of first contact	No charge	N/A


1	Repair/replacement of special edition products will be replaced with a new or reconditioned standard product when special parts are not available.
2	The warranty for Palm, Treo, and Visor products sold as "Open Box" or "Reconditioned" is 90 days from date of purchase.
3	After 90 days, there will be a telephone Technical Support change of US$12 per incident. This charge is waived if the call results in a service repair order.